Application Support Specialist
Company Name:
Kreg Tool
Kreg Tool Company manufactures a wide variety of tools, accessories, and equipment for woodworkers and do-it-yourselfers. Our products are available throughout North America and in the nation's major Home Improvement stores such as Lowe's, Home Depot, and Menard's. Our core focus is to make our customers raving fans, contribute positively to the community & economy, and assist employees in achieving personal growth and success.
Headquartered in Huxley, IA (just off I-35 between Des Moines and Ames), we offer an entrepreneurial environment, casual dress code, and a competitive compensation package which includes base pay, semi-annual bonuses, and full benefits. We are experiencing rapid growth and employ over 165 employees. We currently have the following position open:
Application Support Specialist
Job Profile:
Provides second level user support of one or more of the following systems: ERP, WMS, and/or other integrated systems.
Become the expert of applicable system by using own initiative to research and investigate root cause of issues where an immediate answer is not apparent.
Analyze, implement and support both new and existing system modules, integrations, and related business systems and processes.
Test and apply patches/upgrades on a regular basis working closely with end users.
Responsible for vendor invoice review to verify accurate billing and delivered services.
Ensure that all processes are automated, with appropriate error reporting and redundancy.
Create, implement and ensure adherence to user permissions policy.
Act as the champion for the applicable system(s), ensuring that we are fully utilizing our assets and that we are following best practices.
Responsible for coaching and end user training.
Maintains excellent communication with the user community on all tasks and projects.
Seeks out own development through active participation in educational opportunities, both technical and business related.
Consults with others to gather information about program needs, objectives, functions, features, and input and output requirements. Assist to identify, classify, and design the functionality and flow of information.
Develop end user documentation and training material.
Develop in depth knowledge of all other business applications for backup purposes.
Education and/or
Experience:
Bachelor's degree plus 3 years of experience in related field or a similar combination of education and experience relevant to the position.
Experience with Syspro ERP and/or WISE WMS preferred.
Thorough and comfortable with following documentation, testing, and QA processes.
Other Skills and abilities:
Self-motivated and able to prioritize requests and take ownership of tasks from origination to resolution
Good at face to face customer service
Attention to detail using thorough thought processes
Excellent problem solving, troubleshooting, organization, time management and communication skills.
Committed to company values.
Must be able to respond to flexibly to changing circumstances.
Projects self-confidence, enthusiasm, and a positive, can do attitude.
Must be committed to the success of the entire organization.
Availability to work during off peak work hours when necessary to insure smooth operations during office hours - may include on-call support.Estimated Salary: $20 to $28 per hour based on qualifications.
Kreg Tool
Kreg Tool Company manufactures a wide variety of tools, accessories, and equipment for woodworkers and do-it-yourselfers. Our products are available throughout North America and in the nation's major Home Improvement stores such as Lowe's, Home Depot, and Menard's. Our core focus is to make our customers raving fans, contribute positively to the community & economy, and assist employees in achieving personal growth and success.
Headquartered in Huxley, IA (just off I-35 between Des Moines and Ames), we offer an entrepreneurial environment, casual dress code, and a competitive compensation package which includes base pay, semi-annual bonuses, and full benefits. We are experiencing rapid growth and employ over 165 employees. We currently have the following position open:
Application Support Specialist
Job Profile:
Provides second level user support of one or more of the following systems: ERP, WMS, and/or other integrated systems.
Become the expert of applicable system by using own initiative to research and investigate root cause of issues where an immediate answer is not apparent.
Analyze, implement and support both new and existing system modules, integrations, and related business systems and processes.
Test and apply patches/upgrades on a regular basis working closely with end users.
Responsible for vendor invoice review to verify accurate billing and delivered services.
Ensure that all processes are automated, with appropriate error reporting and redundancy.
Create, implement and ensure adherence to user permissions policy.
Act as the champion for the applicable system(s), ensuring that we are fully utilizing our assets and that we are following best practices.
Responsible for coaching and end user training.
Maintains excellent communication with the user community on all tasks and projects.
Seeks out own development through active participation in educational opportunities, both technical and business related.
Consults with others to gather information about program needs, objectives, functions, features, and input and output requirements. Assist to identify, classify, and design the functionality and flow of information.
Develop end user documentation and training material.
Develop in depth knowledge of all other business applications for backup purposes.
Education and/or
Experience:
Bachelor's degree plus 3 years of experience in related field or a similar combination of education and experience relevant to the position.
Experience with Syspro ERP and/or WISE WMS preferred.
Thorough and comfortable with following documentation, testing, and QA processes.
Other Skills and abilities:
Self-motivated and able to prioritize requests and take ownership of tasks from origination to resolution
Good at face to face customer service
Attention to detail using thorough thought processes
Excellent problem solving, troubleshooting, organization, time management and communication skills.
Committed to company values.
Must be able to respond to flexibly to changing circumstances.
Projects self-confidence, enthusiasm, and a positive, can do attitude.
Must be committed to the success of the entire organization.
Availability to work during off peak work hours when necessary to insure smooth operations during office hours - may include on-call support.Estimated Salary: $20 to $28 per hour based on qualifications.
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